I should be preparing by ironing/sticking/sewing on name labels and fretting about lunch boxes.
Instead I am doing battle with yourschooluniform.com.
Following parents evening back in July we were informed that we had to order the school logo'd sweatshirts/cardigans from the above mentioned website. There were non available from the school (or if there were then they were limited sizes) and the school do not run a second hand uniform shop.
I finally ordered the sweatshirts at the start of August when funds permitted. The confirmation email confirmed the sweatshirts would be delivered within 21 - 28 days. Fine, I though that still gives me a week before Isaac starts school. They'll be here in time.
So we waited, 21 days came and went. I logged onto my online account to find out that they were still in production. No problem as long as they are dispatched within 28 days they'll be here. 28 days came and a card for a parcel through the door. Oh good I thought the jumpers are here.
Imagine my disappointment (& horror) when the parcel was not school jumpers but more NCT things, which I do not need nor want & am not entirely sure why I am being sent other than being the treasurer or toddler group coordinator.
So straight away I log on and see 'In Production'. Sorry, still in production, no surely some mistake the email says delivery within 28 days this is day 30 surely there is a computer glitch.
So I trawl their website looking for a phone number - 22 minutes on hold later - while being told by the annoying american autovoice 'Your call is important, the queuing time is one minute' I get through to a real person.
No, its not a mistake my sons jumpers for his only first day at school are still being embroidered due to a delay with their supplier.
I start off quite rationally:
- Why have I not been emailed to tell me there is a delay?
- Why is there nothing on your system to tell me that there is a delay with my order
- More importantly what are you going to do to make sure that I have a jumper for my sons first day at school?